288com FAQ — Your Questions Answered

Visit the Register page and fill in your full name, Pakistani mobile number, date of birth and a password. Once you submit, a verification code is sent to your mobile number. Enter the code to activate your account. The whole process takes about two minutes and there are no registration fees. You must be at least 18 years old to register.

No. Each person is allowed one account only. Duplicate accounts — whether created for extra bonuses or any other reason — will be suspended. If you've lost access to an old account, contact support through live chat to recover it rather than creating a new registration.

You don't need to upload documents at registration. Your CNIC is required when you submit identity verification before your first withdrawal. The name on your CNIC must match the name you provided at registration exactly. Getting this sorted early means there are no delays when you want to withdraw your winnings.

On the login page, tap "Forgot Password" and a reset code will be sent to your registered mobile number. Enter the code and create a new password. If you no longer have access to your registered number, contact support for assisted recovery — you'll need to verify your identity using your account details and CNIC information.

288com supports JazzCash, Easypaisa, Raast, direct bank transfer, debit and credit cards, and mobile wallets. All deposits are made in PKR — there are no currency conversion fees. The payment account you use must be registered in your own name to comply with identity verification requirements.

JazzCash and Easypaisa deposits typically reflect in your 288com balance within a few minutes. Raast and bank transfer deposits may take slightly longer depending on the bank's processing times — usually under an hour during business hours. If a deposit hasn't appeared after 30 minutes for mobile wallet payments, contact support with the transaction reference number.

Minimum deposit amounts vary by payment method and may be updated from time to time. Check the cashier section inside your account for the current minimum for each payment option. The minimum is always shown clearly before you confirm the deposit.

First, wait at least 10–15 minutes and refresh your balance. If it's still not showing, contact 288com support through in-app live chat. Have your JazzCash transaction ID ready — this is the reference number shown in your JazzCash transaction history. The support team can trace the payment and credit your account manually if the funds were received but not applied automatically.

Go to the cashier inside your account, select Withdrawal, choose your preferred method (JazzCash, Easypaisa, Raast or bank transfer), enter the amount and confirm. Your withdrawal will be reviewed and processed — verified accounts with completed KYC typically see faster processing times. More details are on the Withdrawal page.

Processing times depend on the method chosen. JazzCash and Easypaisa withdrawals for verified accounts are generally processed within a few hours. Bank transfers may take 1–2 business days depending on the receiving bank. Completing identity verification before your first withdrawal request will avoid any delays.

Common reasons include incomplete identity verification, the withdrawal account name not matching the registered account name, an active bonus with pending wagering requirements, or a pending deposit still under review. If your withdrawal was declined, check the reason given in your account notifications and contact support if the issue isn't clear.

Yes. Identity verification — submitting your CNIC — is required before your first withdrawal is approved. This is a standard process that protects your account from unauthorised withdrawals. The sooner you complete verification after registering, the smoother your first withdrawal will go.

Cricket is the main focus — including Pakistan Super League (PSL), T20 internationals, bilateral series and major international tournaments. Football and esports markets are also available. The sportsbook covers pre-match and in-play betting across all these sports, so you can place a bet before a match starts or react to what's happening live on the pitch. More information is on the Sports page.

The exact settlement rules depend on the specific market and how much of the match was completed. Generally, if a match is abandoned before a result is reached, bets are voided and stakes are returned to your account balance. For matches reduced to a D/L method result, settlement is based on the official outcome. Always check the sports betting rules inside your account for the specific market you've placed a bet on.

Yes. In-play betting is available on cricket, football and esports. Odds update in real time as the match progresses. You can place in-play bets from the sportsbook section of your account or through the app. Live betting is one of the most used features during PSL matches and T20 internationals.

New players who register and make their first PKR deposit qualify for the welcome bonus. It is credited automatically once the deposit clears — no code needed unless stated otherwise in the current offer. The welcome bonus has wagering requirements, meaning you need to wager the bonus amount a set number of times before the resulting winnings become withdrawable. Current terms are always on the Promotions page.

A wagering requirement means you need to bet the bonus amount a specified number of times before the winnings become available for withdrawal. For example, if a bonus of PKR 1,000 has a 10x wagering requirement, you'd need to place bets totalling PKR 10,000 before the bonus winnings can be withdrawn. Your progress toward completing the wagering requirement is visible inside your account cashier.

Generally, if you request a withdrawal before the wagering requirement is met, the active bonus and any winnings generated from it will be forfeited — but your original deposit amount remains available for withdrawal. The specific rules are in the terms of the active promotion. Check the Promotions page and the bonus terms before requesting a withdrawal if you have an active bonus.

288com offers sports betting, fish games, slots and a live casino with real dealers. Fish games are one of the most popular sections — shooting-style gameplay across multiple titles at different stake levels. The live casino includes Baccarat, Roulette, Dragon Tiger and more with streams running around the clock. All game sections are accessible from a single account with a shared PKR balance.

No. Your single registered 288com account gives you access to the full platform — sports betting, fish games, slots and live casino — all in one place. Your balance is shared across all sections, so you can switch between a cricket bet and a fish game session without moving funds or logging into a different account.

Yes. Inside your account settings you can set daily, weekly or monthly deposit limits. Once a limit is set, you won't be able to deposit more than that amount in the chosen period. Limits take effect immediately and are a practical way to stay within a budget you're comfortable with. You can also set loss limits and session time reminders from the same section.

Your account settings include a cooling-off option that lets you pause your account for a set period — from a few days up to several weeks. During this time you won't be able to log in, deposit or place bets. If you need a longer break, a self-exclusion option is available which suspends the account for a more extended period. Both options are in the responsible gaming section of your profile. More information is on the Responsible Gaming page.

288com is intended for adults aged 18 and above who are making their own informed decisions about gaming. If you're new to betting, start with a clear budget in mind — only use money you're comfortable spending. Set a deposit limit from day one and treat gaming as entertainment rather than a source of income. The responsible gaming tools in your account are there to help you stay in control regardless of your experience level.

Download details for both Android and iOS are on the App page. The app is built for Pakistani mobile conditions — light on data usage and stable on 4G connections. Once installed, you log in with the same credentials as the website. Your balance, bets and history are fully synced between the app and browser versions.

Start by clearing your browser cache and refreshing the page. If that doesn't help, try switching between Wi-Fi and mobile data — sometimes a network issue rather than a site problem is the cause. Using the 288com app instead of a browser generally provides a more stable experience on mobile. If the issue continues, contact support via in-app live chat with details of what you're seeing and which browser or device you're using.